FAQs

FAQs

General

Virtual Branch

Mobiliti

e-Statement

popmoney

 

General FAQs

How can I change my address?

In order to change an address on an account we will need authorization. You may either do this in any of our offices, also by submitting a statement with your name, account number, old address, new address and updated phone numbers and email addresses through fax to 817-265-9442 or online through your Virtual Branch’s – Message Center (the envelope) in the top right corner of your screen.

How can I get my account balance or make a transfer on my account?

The easiest way to access your account is through our Virtual Branch home banking service. You can login and enjoy the convenience of making some transactions from the comfort of your home. We also have an app for that!!!! Our Mobile Banking app allows you to access your account from the palm of your hand.

Virtual Branch FAQs

How do I enroll?

Go to the Virtual Branch enrollment page and click Enroll. You will need your Member Number (account number) and that Connex-Us PIN to enroll. You can obtain a Connex-Us PIN from your Financial Service Officer.

I have been locked out, how do I get back on to Virtual Branch?

You can choose the Forgot Security Code option that will send you an email with a new security code to reset your account. An email will be sent to the email address you listed when you enrolled or if you’ve changed it in Personal Options. Please make sure this email is always updated upon changing.

You can also call in and speak to a Financial Service Officer at 817-856-4444, during normal business hours, to have your security code reset.

How do I change/update my personal information on Virtual Branch?

Once logged in, hover over the GEAR at the top right hand corner of your Internet Virtual Branch screen when you  can select Personal Information to change your email address only. Any other changes will need to be made through a Financial Service Officer.

I need to change my address and cannot call or come in during business hours.
  • Log in to your Virtual Branch Account in an Internet Browser (this cannot be done in Mobile Banking).
  • At the top right hand corner click the envelope.
  • Select Compose New Mail.
  • In the Message box type your name, account number, old address, new address as well as a current phone number and email address. Click Send.
  • Your address change request will be processed next business day in most cases.
How far back does the history on my account go?

The history on your account goes back as far as our systems, which is 45 days. If you need history for further back than that you will need to have a statement printed. You can do this in Self Service, under Member Requests, select Statement Reprint. To avoid having to have a statement reprinted you can also sign up for e-Statements.

More VB FAQs

 

Mobiliti FAQs

Does Allied FCU have a mobile app?

Yes we do. Our app is called Mobile Banking. You can search this in your mobile app stores by searching Allied Federal Credit Union.

How do I sign up?

Go to our Mobile Banking page for Instructions on how to sign up!

Can I make payments from the Mobile Banking app?

Yes! As long as your account has been set up in Virtual Branch for Bill Pay as well as your merchants (bills you’re paying) are previously set up, you can pay these on the go through the Mobile Banking App.

e-Statement FAQs

How do I sign up for e-Statements?

Almost like you did for Virtual Branch. Except it’s a whole different page. Just go to our e-Statements login page, using your personal information, account number (make sure you input it like this 12345 678) and your Connex-Us PIN, enroll your account for e-Statements. You won’t be able to see past statements but you’ll be able to see statements moving forward.

Why can’t I see past statements?

The way the system is set up it will only allow you to see statements from the date (month end) you sign up and forward. Statements can be reprinted by any Financial Service Officer during business hours.

Popmoney FAQs

Registration

  • What is Popmoney?

    Popmoney is an innovative personal payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. And you don’t need a new account to send or receive money. Just use your current bank/financial institution account.

  • How does Popmoney work?

    Sending Money

    To send money, log in to your online banking account and look for Popmoney.

    Send money to anyone using their email address or account information.

    You will be notified when the transaction is completed.

    Receiving Money

    When someone sends money to you, you will receive an email or text message.

    If your financial institution offers Popmoney, you can log in to your account and direct the funds there. If your financial institution does not offer Popmoney, you can provide your account information at Popmoney.com, and your money will be sent to that account.

    If you do not provide your account information, the payment will be automatically returned to the sender’s account.

    Money sent directly to an account will be automatically deposited. No action is required by the recipient.

  • What can I use Popmoney for?

    Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

    The following are just a few of the convenient ways that you can use Popmoney:

    • Send money to your child at college
    • Send a gift to family and friends
    • Reimburse friends for that fun outing
    • Pay your babysitter or your lawn care service
    • Pay rent to your landlord or roommates
  • Will my account information be shared with the recipient?

    No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient’s account information.

Sending Money

  • What are the different ways I can send money to someone?


    You can send money to someone using their email address, mobile number or account information: 

    Email address: your contact will receive an email with instructions on how to direct the payment into his or her account.

    Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account. You may want to tell your contact that standard message and data rates may apply.

    Account information (routing and account number): the money will be deposited directly into your contact’s account. You will also have the option to send an email to your contact.

  • When will the recipient receive the funds?

    This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery then the recipient will receive the funds 1 business days after accepting the payment.

    If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact’s account information.

    In some cases, like when you have exceeded payment limits, the funds will be available in three business days

  • Why do I have limits on my payments?

    For your protection, limits have been created on how much money and how many payments can be sent during various time periods. You can click the help icon next to the Amounts field to view your available limits.

  • Can I send money internationally?

    No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact’s email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.

  • What are the fees associated with the service?

    Please click on the Fees link from Send Money to view the Popmoney fee schedule.

  • Can I create a payment with a future date?

    Yes, Popmoney allows you to schedule one time or recurring future payments. See sections “Scheduled Payments” below.

  • What are the different ways I can request money from someone?


    You can request money to someone using his/her: 

    Email address: your contact will receive an email with instructions on how to pay the request.

    Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request.